Privacy Policy
Hotkey Trader for Tradovate ("Hotkey Trader", "we", "us") is a browser extension that adds programmed smart buttons, keyboard shortcuts, order tools and a trade journal to the Tradovate web platform. This policy also covers the website hotkeytrading.com, paid plans and the partner and refer-a-friend programs. This policy explains what data we collect, why we collect it, and the choices you have.
The short version
- We never ask for or store your Tradovate username or password. Your orders go straight from your browser to Tradovate.
- If you create a Hotkey Trader account, we store what's needed to run it: your email, display name, synced trade results, settings and achievements.
- Payments are handled by Stripe. We never see or store your full card number.
- We don't sell your data or use advertising trackers. The extension may show clearly labelled affiliate offers, but we don't track who sees or clicks them.
- You can delete your account and data at any time.
1. Data that stays in your browser
Your hotkeys, ATM templates, panel layout and local journal are saved in your browser's extension storage. If you don't sign in, this data never leaves your computer. The extension reads the Tradovate page in your browser so it can place and manage the orders you trigger. That data isn't sent to us except as described below.
2. Data we collect when you create an account
| Data | Why |
|---|---|
| Email address | Sign-in, password reset, important service notices |
| Password | Stored only as a salted, one-way hash. We can't see your password. |
| Display name | Shown on leaderboards and in groups you join |
| Closed-trade results (instrument, side, quantity, prices, P&L, times) | Journal sync across your devices, stats, achievements/XP, leaderboards and group competitions |
| Trading account identifiers | Kept only as a one-way fingerprint plus the last 4 characters, so your accounts can be told apart. We never store full account numbers. |
| Settings (hotkeys, ATMs, panel options; optional personal Discord webhook link) | Your setup follows you to any computer you sign in on |
| Terms acceptances (version and date) | A record that you agreed to the Terms and copy-trading notice |
| Group and competition activity (memberships, join requests, results, messages, moderation actions) | Running groups, competitions and medals |
| Plan and billing status (plan, trial and renewal dates, Stripe customer and subscription IDs, payment-failed flag) | Giving you the features of your plan |
| Referral code and referrals (who invited whom, reward status) | Refer-a-friend rewards and preventing self-referral |
3. Data sent automatically
- Health checks: the extension version, which check ran, whether it passed, short technical details, demo or live environment, and a random install ID that isn't linked to your name. This helps us find and fix problems.
- Version check: the extension asks our server for the latest version so it can tell you about updates.
- Economic calendar: the extension downloads the public news calendar from our server.
4. Data you choose to send
- Bug reports: your message, extension version, browser, a technical log from the extension, and an email address if you add one. Reports go to the developers, including a private developer Discord channel, so we can fix issues.
- Discord P&L posts: if you add your own Discord webhook, trade results are posted to your Discord channel. That data is then covered by Discord's policies.
4a. Payments
Paid plans (Pro, Pro+ and the one-time Founders license) are sold through Stripe Checkout. You enter your card or other payment details on Stripe's pages, and Stripe processes them under its own privacy policy (stripe.com/privacy). From Stripe we receive your email address, your Stripe customer and subscription IDs, the plan you bought, trial and renewal dates, and payment records (invoice amounts and dates, failed payments, refunds) and any discount or partner code used. We use these to switch your plan on and off, handle failed payments and refunds, and calculate partner commissions and refer-a-friend rewards. We never receive your full card number.
4b. Partner program and refer a friend
- Partner applications (hotkeytrading.com/partners/): your name, email, platform, channel or community links, audience size, how you'd promote Hotkey Trader, your message, the Partner Terms version you accepted and when, and a one-way hash of your IP address (to stop spam). We use this to review your application and contact you about it.
- Approved partners: the logo, links, discount code, group join codes and prop-firm codes you add (shown on your groups and competitions), a log of those changes, the subscribers and paid invoices attributed to your code, and the commission records needed to pay you. Tax forms needed for payouts are requested separately when a payout is due.
- Refer a friend: if you sign up or buy through someone's link or code, we record that link so the person who invited you can get their reward. The website keeps the code from a
?ref=link in your browser's local storage for 60 days and adds it to the checkout link. The website uses no analytics or advertising cookies.
5. How we use data
We use data only to run, secure and improve Hotkey Trader:
- syncing
- leaderboards and groups
- support and bug fixing
- preventing abuse and enforcing the Terms
- service notices
- billing, partner commissions and referral rewards
We don't sell or rent personal data, and we don't use it for advertising.
Affiliate offers. Some pages of the extension may show a clearly labelled prop-firm affiliate offer, or a group partner's own codes. Offers aren't personalised. Showing, copying or opening one sends nothing about you to us, and we don't count clicks. If you open an offer, you go to the firm's website, and that firm's privacy policy applies there.
6. Leaderboards and groups
Global leaderboards show your display name and stats only if you choose to appear (you're asked once). Group members can see your display name and results within that group. Group owners can moderate their groups.
7. Who we share data with
- Service providers that host and run the service: currently Railway (servers and database) and Discord (developer notifications, and your own webhook if you add one). Stripe processes payments (see section 4a); we never receive your full card number. Cloudflare hosts the website and forwards email sent to our support address. They process data only to provide their services.
- Legal reasons: when required by law, or to protect users, the service or others.
- Business transfer: if the project is sold or reorganized, data may transfer under this policy.
8. Security
- Data is sent over HTTPS.
- Passwords and sign-in tokens are stored as hashes.
- Trading account identifiers are reduced to fingerprints.
No system is perfectly secure, but we work to protect your data and will notify affected users of a breach as required by law.
9. Retention and deletion
We keep account data while your account is active. You can delete your account in the extension's Settings → Account → Delete my account (you confirm with your password), or by contacting us. Your account, synced trades, achievements, medals, settings and the groups you own are then removed from the live database straight away. Bug reports you sent are kept without a link to your account. Backup copies age out within 14 days. Anonymous health data may be kept longer in aggregate. Payment, invoice, refund and partner commission records may be kept as long as needed for accounting, tax and legal reasons, even after you delete your account. Partner applications that aren't approved are deleted on request.
9a. Chrome Web Store user data policy
Hotkey Trader's use of information it receives complies with the Chrome Web Store User Data Policy, including the Limited Use requirements. In particular, we use data only to provide and improve the extension's single purpose (trading tools for the Tradovate web trader and the account features described here); we don't sell it or transfer it for advertising, credit-worthiness or lending purposes; and no human reads it except with your permission (for example a bug report you send), for security or abuse investigations, or where the law requires.
10. Your choices and rights
You can use the extension without an account. You can turn off leaderboard visibility, leave groups, remove your Discord webhook, and request a copy, correction or deletion of your data. Depending on where you live (for example California or the EU/UK), you may have more rights under local law. Contact us to use them.
11. Children
Hotkey Trader is for adults who trade futures. It isn't directed at anyone under 18, and we don't knowingly collect their data.
12. Trading disclaimer
Hotkey Trader is a software tool. It doesn't give financial advice. Trading futures involves substantial risk of loss.
13. Changes
If we change this policy, we'll update the date above. For important changes we'll notify you in the extension.
14. Contact
Email: support@hotkeytrading.com (also linked in the extension under Settings → Help).